SHIPPING  +  RETURNS

SHIPPING

At SOKOT, we strive to ensure your shopping experience is seamless from the moment you place an order to the time it arrives to you. Below are the details of our shipping policy:

Shipping Methods

  • Domestic: All orders will ship via USPS
  • International: All orders will ship via DHL

Shipping Rates

  • Domestic: Free economy shipping on all orders over $150. 
    $10 shipping fee for orders under $150. 
  • International: Shipping fees vary by country and will be calculated at checkout.

Order Processing Time

  • Processing Time: All orders will be processed within 1-5 business days.

Order Tracking

  • Tracking Information: Once your order is processed and shipped, you will receive an email with the tracking number.

Responsibility for Lost Packages

  • Lost Packages: SOKOT is not responsible for lost packages. Customers are advised to reach out to USPS or DHL for assistance with lost packages. 


RETURNS / EXCHANGE PROCESS

SOKOT is only able to accept returns and exchanges domestically at this time, for items in their original condition within 14 days of receipt of your order.

Return / Exchange Process

  1. Initiate a Return / Exchange: To start the process, please use the contact form on our Contact page, with "Return Order” or “Exchange Order” mentioned in the comment section.
  2. Condition: Returned items must be in their original condition, including all original tags and packaging. Items showing signs of wear will not be accepted for return or exchange.

Fees and Charges

  • Restocking Fee: A $15 restocking fee will be applied to all returns and exchanges. Return labels are provided for this fee.
  • Shipping Charges: Original shipping charges are non-refundable.

Refunds

  • Processing Time: Returns take 3-5 business days to process once items are received. Refunds may take up to 5-10 business days to appear on your bank account due to varying processing times of financial institutions.
  • Payment Method: Refunds will be issued to the original form of payment.

Final Sale Items

  • Sale Items: All sale items are final sale and cannot be returned or exchanged. No exceptions will be made.

We appreciate your understanding and cooperation. If you have any questions or need assistance with the return process, please contact us at wearsokot@gmail.com.

Thank you for shopping with SOKOT.